Privace Policy
Effective Date: 02.09.2024
1. Introduction
Welcome to in-flight catering ordering platform www.flyinglavion.ge. This site is fully belonging to Caterer LLC with registration ID: 406466970 and registration address: Georgia, Tbilisi, Isani District, Dzeglevi Street, N 1, Floor 4, Apartment N11. (“we,” “our,” “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.flyinglavion.ge (the “Site”), which provides a platform for executive in-flight catering services. By using our Site, you consent to the practices described in this Privacy Policy.
Our platform, web site www.flyinglavion.ge is fully powered by wix.com (the Wix). The Wix is responsible on storage of all date and information what you may input on our web or share with us. Wix can store our site-visitors' data in a number of locations. Our site-visitors ́ personal information may be stored in data centers located in the United States of America, Ireland, South Korea, Taiwan and Israel. Wix may use other jurisdictions as necessary for the proper delivery of our services and/or as may be required by law. Wix is a global company that respects the laws of the jurisdictions it operates within. The processing of the User Customer Data may take place within the territory of the European Union, Israel or a third country, territory, or one or more specified sectors within that third country, of which, the European Commission has decided that it ensures an adequate level of protection (transfer on the basis of an adequacy decision). Please also note any transfer to a third country outside the European Union - which does not ensure an adequate level of protection according to the European Commission - will be undertaken in accordance with the current and updated set of Standard Contractual Clauses, as approved by the European Commission. These terms are set out in the Wix Data Processing Agreement (DPA), what can be fined on this link: https://www.wix.com/about/privacy-dpa-users
The security of sensitive data is of extreme importance to Wix and we are 100% committed to data protection. See all the security certifications (for more info please follow this link: https://support.wix.com/en/article/security-of-wixs-billing-services-and-pci-compliance) received by Wix.com.
As our catering order platform, web site is considering of payment for orders. Please note that we do not store or process card data not by us as platform owner as well payment getway. All payment transactions are carried out by our authorized payment service provider, Unipay L.L.C. (TAX ID: 40195399) with license number 0007 – 9004, regulated by the National Bank of Georgia. Unipay LLC ensures secure processing of card data in accordance with applicable legal requirements, card scheme rules (Visa, Mastercard) and acquirer bank regulations.
Please note that the payment gateway is integrated in our website, with the same visual as the web site itself. No information related to cards used for payment is not stored at our side. The site is storing only invoices, purchase order and information related to order itself.
2. Information We Collect
We may collect the following types of information:
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Personal Information: This includes your and persons responsible on catering order acceptance name, email address, phone number, billing information, and any other information you provide when placing orders or creating an account.
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Order Information: Details about your catering orders, including flight information, arrival and departure flight information, number of passengers, delivery preferences, and any special requests that you may place on the platform.
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Usage Data: Information about how you interact with our Site, including IP address, browser type, device information, and browsing behavior.
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Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, track usage, and gather analytics. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
We use your information for the following purposes:
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To Process Orders: To ensure, handle and fulfill your catering orders, including communicating with you, with the person responsible for catering acceptance, about order status and providing customer support.
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To Improve Our Services: To analyze usage data and improve the functionality and content of our Site.
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To Communicate with You: To send you updates, promotional materials, and other information related to our services. You can opt-out of marketing communications at any time.
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To Ensure Security: To detect, prevent, and address fraudulent or unauthorized activities.
4. How We Share Your Information
We may share your information in the following circumstances:
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With Catering Providers: To process and fulfill your orders, we share relevant information with third-party catering vendors.
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With Catering Delivery Service Providers: As our platform is only used for catering ordering, we are not providing catering delivery services, this service is actually provided by our vendors, to arrange proper way and on time delivery we share relevant information with third-party vendors.
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With Service Providers: We may share your information with third-party service providers who assist us in operating our Site, processing payments, and providing customer support.
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For Legal Reasons: We may disclose your information if required to do so by law or in response to legal processes, or to protect the rights, property, or safety of our company, users, or others.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information. Full responsibility of implementing reasonable security measures required security data stored on our web is on Wix as it is described above.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and to enforce our agreements.
7. Your Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
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Access: The right to request access to the personal information we hold about you.
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Correction: The right to request correction of any inaccurate or incomplete information.
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Deletion: The right to request the deletion of your personal information, subject to certain exceptions.
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Opt-Out: The right to opt-out of receiving marketing communications from us.
To exercise your rights, please contact us at your@caterer.ge.
8. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children’s Privacy
Our Site is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under this age. If we become aware that we have collected personal information from a child under the minimum age, we will take steps to delete such information.
10. International Transfers
If you are accessing our Site from outside of Georgia, please be aware that your information may be transferred to, stored, and processed in Georgia and other jurisdictions that may not have the same data protection laws as your country.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Caterer L.L.C
Tax ID: 406466970
Tbilisi International Airport, 0158, Tbilisi, Georgia
your@caterer.ge
+995 591 30 38 37